The Live Help Tool by Walmeric provides you with a set of tools that facilitate direct communication between the sales representative and the user.
Delio Live Help Tool is a platform by Walmeric that integrates Co-browsing, Video, chat and multimedia technologies, the main function of which is to help companies multiply sales by letting the sales representatives interact with the user in real time, providing the lead at all times with relevant information that facilitates the conversion to sales.
The positive impact of this technology in sales processes is based on the fact that the direct negotiation between the sales representative and the customer reduces abandonments during the purchase process and makes it possible to provide the lead with a response in real time on any aspect of the purchase.
It avoids user-specific resistance to housing additional SW in their device for the purpose of sharing the screen.
There is no initial set-up on Delio Live Help Tool, so the Co-browsing, Video, Chat and multimedia technologies are available immediately.
It does not make use of Java or flash technology so it is compatible with all kinds of terminals.
The use of co-browsing only affects the page being visited at each moment.
The sales representative does not have control over the user’s camera, so cannot see the user.
Access by the sales representative can be confined to visualising certain areas of a page while co-browsing is taking place.
The chat reinitiates at each session.
Delio Live Help Tool can be used in all kinds of devices that have a latest-generation browser, as it is a responsive Web application and does not need additional SW to be installed.
- The Live Help tool uses the latest Co-Browsing technology, video transmission and multimedia via web, in order to be compatible with the most advanced devices in the market.
Added to the personalisation of the co-browsing communication are: video, to give confidence or display products and services not available on the web; chat, to give the communication agility; voice call, to boost customer confidence; and the integration of multimedia technologies to make the communication more efficient.
Co-browsing technology envisaged to enhance the customer experience with the use of the most appropriate communication channels at each moment.
A Live Help Tool session can be be started by invitation (telephone and/or email), or when the user fills out a capture form; by a call using the Walmeric Ring Pool service; or if the lead asks for an immediate Call Me Now call.
The communication is made via web. The sales representative incorporates the video, chat, multimedia or co-browsing technology from a web control panel, and the customer receives all the information in these formats which facilitate communication with the sales representative.
Via the control panel, the sales representative can sense the lead’s interests, using for that purpose their browsing history, such as the page from where the lead decided to make contact; the time spent and the visits made; content downloaded, pages viewed etc.
Once contact has been made, the sales representative can use the technology to guide customers through the sales process in a personalised way, with empathy and with the ability to use the same techniques as the ones used in offline selling.
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