Walmeric: from lead to sale, an end-to-end journey with CTI «D3A»
Walmeric
Last updated • 08/02/2024
The Contact Center Hub platform highlights in its latest publication how Walmeric, with its D3A platform, Smart Workplace, manages and enriches the interactions between users and companies.
The company, which manages more than 65 million business leads, is constantly innovating in order to offer our customers the best technological solutions. An example of this is D3A, Smart Workplace, a platform that makes it possible to manage, process and enrich omnichannel and intelligent interactions between users and companies.
Management of omnichannel customer acquisition
Different contact channels, hundreds of leads, using several tools at the same time: user service can be a major challenge, not only for large companies, but also for contact centres and sales networks.
Walmeric D3A optimises the management of omnichannel customer acquisition through a unified digital platform that offers agents the possibility to deal with multiple channels and requests simultaneously.
By having a single tool with all the necessary capabilities that can be easily integrated, it is possible to simplify tasks and reduce the learning curve for sales agents, allowing them to start providing support much earlier, always with the support of supervisors and the different intervention options.
This improves the agent’s experience, as they can carry out their tasks in a simple way, and also the user’s, because they receive a more personalised and efficient service, with a notable improvement in the TMO (Average Operational Time).
What makes CTI different, D3A Smart Workplace
D3A brings together all the contact channels in the same place, while offering each user’s file with information on their digital footprint (origin, campaign, attraction element or last page/product of interest, among others), the information declared and the history of interactions with the company, all in an integrated way.
We boost results by adding artificial intelligence to the conversion funnel, analysing each lead and prioritising its treatment according to its probability of sale. In this way, leads are distributed optimally and efficiently among the available agents, but can also be routed according to the type of user profile that best converts for each active agent.
On the other hand, it is natively integrated with Walmeric fullstack, which benefits Sales because it offers complete, real-time visibility of the company’s performance and, in turn, the marketing teams thanks to its end-to-end visibility, as it automatically collects the results and details of the interaction with the user, synchronising immediately with the analytics and advertising tools, which allows optimising the investment and improving sales.
D3A Smart Workplace is a decentralised CTI: it can be used from anywhere, as it requires no installation, just a device with an Internet connection, a browser and a headset with a microphone.
Walmeric continues to work to bring value to customers and the market, through research and development of complex technology that helps companies improve their processes to exceed their marketing and sales goals.