Boost your commercial service with smarter support
Centralize and personalize every interaction from one platform. W Connect integrates AI-powered channels and tools to boost commercial performance and enhance customer experience.
What does W Connect offer?
Omnichannel support from a single point
Connect all your channels in one platform to manage leads faster, more coordinated, and effectively.
Intelligence applied to every interaction
Leverage data analysis and automation to personalize customer experience and make more informed decisions.
Greater sales and service efficiency
Reduce manual tasks, improve agent performance, and turn every contact into a real conversion opportunity.
Full visibility and faster decisions
Access key metrics, monitor campaigns from your mobile, and make better decisions anytime, anywhere.
Enhance every interaction with conversational technology
W Connect - CTI
Manage and enrich your leads’ interactions from a single platform, W Connect, Walmeric’s CTI.
Agent Auditing
Automate call quality audits to identify improvement areas and optimize Call Center resources.
Sales Assistant
Receive real-time recommendations during calls to boost conversions based on each client’s profile.
Smart Tagger
Automatically register 100% of call outcomes with coding tailored to your business.
Virtual Voice Agent
Automatically answer calls with an AI-powered voice agent that understands, responds, and guides users in real time.
Virtual Chat Agent
Create an AI assistant aligned with your brand to guide users to purchase or book via WhatsApp and other chat tools using custom prompts.
We apply Walmeric solutions to your sector
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Can’t find your sector?
We apply Walmeric solutions to your sector
Can’t find your sector?
Contact an expert
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We facilitate the integration of our solutions into any platform.
Effortless set up, we adapt to all existing platforms on the market.
See all our integrationsStories of exceptional results
Optimizing insurance operations with Power BI for enhanced data-driven decision making
Optimizing digital traffic and customer interactions with advanced data integration and analytics
Enhancing lead capture and prioritization with artificial intelligence to maximize commercial outcomes
More efficient, seamless customer service via WhatsApp and digital channels
Revolutionizing lead conversion with AI and digital channels for faster, personalized service
Bridging Digital and Physical Retail with NFC and Walmeric BI
Boosting Lead Quality and ROI with Real-Time CRM Integration
Maximising Sales Efficiency with Real-Time Smart Lead Scoring
Enhancing Lead Conversion with WhatsApp and Smart Qualification
From Click to Conversion: Verti’s Success with Walmeric Connect Lead Management
Other solutions you may be interested in
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Digital Channel Traceability
We assign a unique telephone number to each user and campaign to ensure call traceability.
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Lead Management
Centralises and connects all information for a comprehensive, coherent overview
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Smart Lead Scoring
Prioritize the leads with the highest conversion probability in real time
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Analytics and KPI tracking
Measure and optimize every stage of the journey to maximize ROI
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CTI and sales agents
Manage all your interactions from a single platform with AI-powered conversational technology
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Artificial Intelligence
We create Artificial Intelligence solutions tailored to your challenges and goals
Find out more![[object Object]](/_next/image?url=%2Fimg-oursolution-traceability.jpg&w=1200&q=75)
Digital Channel Traceability
We assign a unique telephone number to each user and campaign to ensure call traceability.
Find out more![[object Object]](/_next/image?url=%2Fanalitica-seguimiento.jpg&w=1200&q=75)
Lead Management
Centralises and connects all information for a comprehensive, coherent overview
Find out more![[object Object]](/_next/image?url=%2Fimg-oursolution-business.jpg&w=1200&q=75)
Smart Lead Scoring
Prioritize the leads with the highest conversion probability in real time
Find out more![[object Object]](/_next/image?url=%2Fimg-analytics-and-kpi-tracking.jpg&w=1200&q=75)
Analytics and KPI tracking
Measure and optimize every stage of the journey to maximize ROI
Find out more![[object Object]](/_next/image?url=%2Fw-connect-home.jpg&w=1200&q=75)
CTI and sales agents
Manage all your interactions from a single platform with AI-powered conversational technology
Find out more![[object Object]](/_next/image?url=%2Fexported%2FSoluciones%2FHeaders%2Fautomatizacion-con-ai-tracking_header_soluciones.jpg&w=1200&q=75)
Artificial Intelligence
We create Artificial Intelligence solutions tailored to your challenges and goals
Find out moreExplore our resources
Get tools and knowledge to improve your marketing and sales strategies
Electricity blackout on 28 April: Walmeric's impact and response
On 28 April, a massive electricity blackout left a large part of the Spanish mainland and Portugal without power supply...
José Luis Júlvez, new CEO of Walmeric: “Beyond technology, our main focus will continue to be the customer.”
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The future of lead management
Today, lead management has evolved beyond traditional methods. The emergence of advanced technologies, especially Artificial Intelligence (AI), is revolutionizing...
![[object Object]](/_next/image?url=%2Fexported%2FRources%2F04%2F04_post-1.jpg&w=1200&q=75)
Electricity blackout on 28 April: Walmeric's impact and response
On 28 April, a massive electricity blackout left a large part of the Spanish mainland and Portugal without power supply...
![[object Object]](/_next/image?url=%2Fexported%2FRources%2F01%2F01_post-1.jpg&w=1200&q=75)
José Luis Júlvez, new CEO of Walmeric: “Beyond technology, our main focus will continue to be the customer.”
José Luis Júlvez reflects in this article from Contact Center Hub on the milestones of 2024 and shares his vision for the future, shaped by technology and excellence...
![[object Object]](/_next/image?url=%2Fexported%2FRources%2F2024%2F12%2FOmnicanalidad-1.png&w=1200&q=75)
The future of lead management
Today, lead management has evolved beyond traditional methods. The emergence of advanced technologies, especially Artificial Intelligence (AI), is revolutionizing...
Frequently asked questions
What is W Connect?
W Connect is Walmeric's CTI: a cloud solution that centralises all lead interactions by phone, chat and messaging in a single platform. It uses artificial intelligence to personalise every conversation and improve the sales performance of the call centre.
How can AI reduce CPA in a call centre?
W Connect applies AI to every call: the sales assistant gives real-time recommendations based on the customer's profile, the auto-coder records the outcome of 100% of calls and automated auditing spots areas for improvement. More sales per contact and fewer manual tasks bring the cost per acquisition down.
Can calls and chats be handled by virtual agents?
Yes. The virtual voice agent answers calls automatically, understands the user and guides them in real time. The virtual chat agent holds conversations on channels such as WhatsApp in a tone aligned with your brand and focused on conversion.
How can I automate call quality auditing?
W Connect automatically audits agents' calls with artificial intelligence, without relying on manual sample-based listening. It identifies each agent's areas for improvement and helps optimise call centre resources.
Does W Connect work with my contact centre platform?
W Connect integrates with contact centre platforms such as Genesys, Avaya, Altitude, inConcert or GoContact, and with messaging channels such as WhatsApp. Agents work with all the lead information gathered by W Core.
Ready to boost your business?
Contact us and find out how our technology can help you better manage potential customers
Request a demo