Revolutionizing lead conversion with AI and digital channels for faster, personalized service.
A leading insurance company committed to innovation, delivering comprehensive and personalized solutions with a strong focus on customer experience and operational excellence.
The Challenge
Slow response times
The previous process did not respond quickly enough, delaying customer follow-up and affecting contact quality.
Inefficient lead allocation
The lack of a proper tool to manage and assign leads in real time caused inefficiencies and missed business opportunities.
Static lead distribution
Leads were assigned by fixed percentages without considering intermediaries’ availability, increasing wait times and negatively impacting the user experience.
Low efficiency in commercial contact management
Lead assignment and distribution were not dynamic, making intermediaries’ work harder and reducing conversion rates.
The Solution
Dynamic lead allocation with Walmeric Connect
The implemented solution was Walmeric Connect, our native CTI, which optimises lead distribution by assigning leads in real time based on intermediaries’ availability, ensuring faster and more efficient attention.
Efficient distribution based on availability
Unlike the previous percentage-based allocation model, leads are now distributed dynamically, maximising each intermediary’s potential and reducing wait times.
Greater immediacy and quality of contact
Optimised lead assignment improves response speed while ensuring more personalised contact, increasing conversion chances.
Improved conversion and operational efficiency
The solution not only enhances response times but also boosts conversion rates by ensuring intermediaries receive relevant and available leads, optimising the commercial process.
Are you ready to find out how we can boost your business?
Contact us and find out how our technology can help you better manage potential customers
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