What is Speech Analytics useful for: 15 benefits for assisted sales

1. Sales opportunities discovery: identify sales opportunities, existing and new, through the analysis of your customers’ patterns.
2. Greater knowledge about your users: comprehend your leads and clients’ interests, needs, concerns, etc. to optimize your marketing and sales strategies.
3. Identification of interests: discover which products or services create a higher interest.
4. Needs prediction: determine the ideal offer to your leads and clients or when they will need to acquire your products or services.
5. Visibility on feelings: get information about their satisfaction level, brand sensations, or, even, about the offer or product given, within a range of positive, negative and neutral.
6. Concerns detection: discover operational and/or management breaches in real-time.
7. Personalized service: take advantage of data to offer higher quality interactions, more persuasive and personalized.
8. Improve your clients’ experience: analyze how your commercial agents deal with customers to improve client experience.
9. Churn causes detection: meet your leads impressions to discover new reasons for the churn rate.
10. Improvement in decision making: make decisions quicker and more efficiently thanks to the analysis and key terms and patterns detection in real-time.
11. Upselling and/or cross-selling: better defined and segmented actions due to the detection of patterns, interests and needs.
12. Costs reduction: define more precise objectives avoiding losing unnecessary costs thanks to the collected data.
13. Project forecast: make it easier to define future projects with all the information gathered.
14. Corporate loyalty growth: offer to your commercial agents a better sales and customer service training based on well-founded information.
15. RGPD compliance: secure regulations compliance regarding the protection of sensitive data and information.

Speech Analytics will allow you to get the most out of your clients’ interactions, before, during, and after a call, to make your sales processes more efficient, save costs and define better-segmented strategies.